Frequently Asked Questions

 

WHAT ARE YOUR PAYMENT OPTIONS?

We accept PayPal or any kind of credit cards for the payments

 

WHAT NEXT IF MY LICENSE EXPIRES?

You don’t have to worry about the website even after the license expires. Your website will remain unaffected. You will simply not get any support and updates.

 

DO YOU CHARGE AUTOMATICALLY FOR THE RENEWAL?

Yes. However, you can cancel the subscription at any time if you like within your active subscription period.

 

WHAT’S THE DIFFERENCE BETWEEN FREE AND PRO VERSION?

In the theme page, you can find the comparative table showing the contrast between the free and pro versions of each theme. With the premium version, you are entitled to get extra features, customization, widgets and more support.

Pro-user will have access to the ticket from the support team where your queries are answered in the minimum time span.

 

WHAT ABOUT SUPPORT AND UPDATES?

For any of the yearly plan support and updates are included for a year. When you renew license your support and updates are also renewed.

When you purchase a lifetime plan, you will receive updates and support for a lifetime. Updates will be delivered automatically from the WordPress dashboard if you have a valid and active key license.

 

HOW CAN I GET SUPPORT FOR THE PURCHASED PRODUCT?

  1. Login to sparkle themes account page
  2. From there you have to create a support ticket.
  3. You will then get a response from our support team within 24 hours.

 

WHAT DOES SUPPORT COVER?

Our support covers

  • Setup options
  • troubleshooting any features
  • fixing bugs
  • minor customizations
  • guidance and help on third party integration as well to pro users.

 

WHAT IS YOUR REFUND POLICY?

If our theme is not fit for your purpose or simply if you don’t like it, we will be happy to provide a full refund within 14 days of the original purchase. No Questions Asked. You can make a refund request via this page contact page order number and we will get back to you.